This really birns me up. In December I won an auction for the blue trundle bed plus a lot of other items. Well it finally cam via UPS today and whoever packed it STANK. The bed is totally ruined. They didn't even bother to take it apart, which would have been the thing to do. Now UPS is picking it up, but they refund the shipper not the recipient. Then I have to trust this person to send my money back....... GRRRRRR